Questions, answered.
Short answers about the texts, your plan, your data and the shop.
Texts and reminders
How many texts will I get?
Most households get 2 to 4 a month. You can set a monthly cap in your account.
What time do texts arrive?
Between 9 AM and 7 PM in your time zone. Set quiet hours in your account and reminders wait until they end.
What do DONE, SKIP and LATER do?
DONE logs the task and tells you what's next. SKIP tells us it doesn't apply, so we stop sending that kind of task. LATER sends it again in a week.
Can I get email instead of texts?
Yes. Texts are optional. Leave both text boxes unchecked when you join and every reminder comes by email.
Plans and billing
Do I need a card for the Free plan?
No. Free only needs your ZIP and an email address.
How do I cancel?
Cancel anytime from your account or by emailing support@readyhomealerts.com. Your plan stays active until the end of the period you paid for.
Do you give refunds?
Yes, within 14 days of a charge. Email us and we refund it to the card you paid with.
Privacy and your data
How do you know where I live?
Only from the ZIP code you give us. We never track your phone's location.
Do you sell my information?
No. We never sell or share your phone number or email. See the Privacy Policy for details.
Can I delete my account?
Yes. Delete it from your account settings or email us, and we remove your details within 30 days.
Shop and shipping
How fast do orders ship?
In 1 to 2 business days. Shipping is free over $75.
What's the return policy?
Unused items can be returned within 30 days. Email us for a return label.
Safety
Does ReadyHome replace emergency alerts?
No. Keep Wireless Emergency Alerts on and follow local officials. We help you prepare before an event.
What should I do in an emergency?
Call 911 and follow instructions from local officials. Official alerts are at weather.gov and through your phone's Wireless Emergency Alerts.
Didn't find it?
A real person answers every message within one business day.